Privacy policy
Last updated 15 November 2026 · applies to APEX LABS software and apexlabspro.com
APEX LABS makes engineering software for Windows, starting with APEX LAP, a lap time simulator. We collect only what we need to run your account, check your licence and help you when something goes wrong. We do not sell personal data and we do not use it for advertising.
Who is responsible
APEX LABS, operated by Wasif Mahmood, Pakistan. Contact: support@apexlabspro.com.
What we collect and why
| Data | When | Why |
|---|---|---|
| E-mail address, name, optional login ID and profile picture; your password, stored only as a secure hash | When you create an APEXLABS account or change your profile | To sign you in and identify your account |
| E-mail address and name from Microsoft or Google | When you choose "Continue with Microsoft" or "Continue with Google" | To create or sign in to your account; we never receive your Microsoft or Google password |
| Product key, activation date and licence end date | When you activate a key | To check that your licence is active, also when you are offline for up to 7 days |
| Your message, an optional screenshot and, if you leave the box ticked, technical details: APEX LAP version and build, Windows version, screen size and the last part of the app's log | When you use Send feedback | To understand and fix problems you report; you can see the technical details before sending |
| Your e-mail address | When you ask for a password-reset code | To send you the code |
| Name, e-mail address, country, optional company or team, the product and licence you ask about, and your message | When you send the form on our Buy a licence page | To reply with a quote, send your licence key, or tell you when a product is available |
What stays on your computer
Your projects, vehicles, tracks, simulation results, library and settings are stored on your own PC. They are not uploaded to us. APEX LAP does not send usage statistics, analytics or tracking data.
Update check and this website
Our apps check for new versions by downloading a small file from GitHub, where our installers are published. The Downloads page asks GitHub for the newest version in the same way, and our pages load fonts from Google Fonts. These services, like any web server, see your IP address for the request. No account data is sent. This website uses no cookies, analytics or advertising trackers.
Who processes data for us
- Supabase stores accounts, licences, feedback and requests sent from this website.
- Microsoft and Google, only if you sign in with them.
- Google (Gmail) or another e-mail service delivers password-reset e-mails.
- GitHub hosts the installer downloads; Cloudflare serves this website and forwards e-mail sent to our addresses; Google Fonts serves the fonts of this website.
These providers may process data outside Pakistan. They act on our behalf and under their own security and privacy commitments.
How long we keep it
Account and licence data for as long as your account exists. Requests from the website for up to two years, or as long as needed for accounting records of a purchase. Feedback for as long as it helps us improve APEX LAP, at most two years. When you delete your account, we delete your account data, licence link and feedback within 30 days, except where we must keep records by law.
Your choices and rights
- See or correct your account details in the app (account menu → Account settings).
- Ask for a copy of your data, or for your account to be deleted, by writing to support@apexlabspro.com from your account's e-mail address.
- Untick "Include technical details" when you send feedback.
Security
Connections to our account service are encrypted. Passwords are stored only as hashes. Licence information in the app is signed, so it cannot be changed on the computer. Access to stored data is limited to APEX LABS.
Children
Our software is not meant for children under 13, and we do not knowingly collect their data.
Changes
We will update this page when our practices change and show the date at the top. For important changes we will tell you in the app or by e-mail.